Mosaic Communications Corporation is excited to offer our products, Netscape and Netsite, for sale to companies and organizations wishing to post and view information on the Internet or an internal network. Support for 90 days comes bundled with all purchased products and can be initiated by registering as a user.

We also offer Netscape free to individuals for personal use or for educational use in accredited educational institutions. Our 90 day warranty support is not offered with free software taken off the net but support can be purchased on a time-and-materials basis under our Mosaic Communications Corporation Consultation service.

We have a strong and continuous committment to grow our electronic information base so that you can be an informed user of our products.

Here are our programs:

• Corporate Support Agreements

  Netsite Support

  Netscape Support

  • Netscape Helpdesk

    Netscape Consultation

  Developer's Program

  Training Programs

  Highlights

Mosaic Communications Corporation offers support agreements for companies and organizations who want to stay fully informed and avoid the risk of unsupported technology. These agreements are an annualized subscription for Netsite applications and either a help desk annual subscription or time-and-materials support for Netscape applications. We hope that no matter what the size of your ambition or the size of your organization is, you will find a support level that fits your needs.

Annual support contracts are available for each installed Netsite server and are not discountable. Although we are providing a great amount of support information over the Internet, we will also push more technical information, maintenance releases, and selected call histories to supported Netsite customers. In addition, supported customers will have direct access to our technical support engineers and will receive Netsite updates and documentation as they are released. Product upgrades and training will be available at a discount for supported customers.

Pricing for Netsite support contracts:

Netsite 1.0 Communications Server support contract: US$995/year

Netsite 1.0 Commerce Server support contract: US$2,000/year

Please contact Mosaic Communications Corporation Customer Solutions Center by e-mail, support@mcom.com, for a quotation.

Mosaic Communications Corporation offers two support alternatives for companies and organizations seeking help with their installed base of Netscape products.

• Netscape Helpdesk
  Our Helpdesk is an annualized subscription aimed at customers who are providing formal helpdesk support for employees and clients that have installed Netscape. This service works hand-in-hand with Netsite support agreements and will provide subscribers with information and materials necessary to be their own support hub, including maintenance releases, electronic documentation, Netscape updates, notification of work-arounds, selected call histories, and unlimited access for two authorized callers to consult with Mosaic Communications Corporation technical support engineers. This service is best for a Netscape installed base of 125 or more or for organizations who desire the highest level of quality for a small installed base.

  Pricing for Netscape Helpdesk:

  Helpdesk: 15% of installed base value with a US$5,000 minimum

  Please contact Mosaic Communications Corporation Customer Solutions Center by e-mail, support@mcom.com, for a quotation.

• Netscape Consultation

  For customers with less formal internal support or with casual use of a small base of Netscape applications, Mosaic Communications Corporation offers Netscape Consultation - telephone consultation on a time-and-materials basis. Calls will be billed to the caller's credit card and consultation will accrue at a rate of $25 for the first quarter hour and $2 per minute beyond. This support becomes very economical for network administrators or individuals supporting a department-sized group of users who can aggregate support questions before initiating a support call.

  Please contact Mosaic Communications Corporation Customer Solutions Center by e-mail, support@mcom.com, to obtain your Consultation contact number.

Mosaic Communications Corporation offers a premium support program, the Developer's Program, for Knowledge Engineering teams working to construct information systems based on Mosaic Communication Corporation's products. This program offers:

• unlimited calls and e-mails requests by four designated contacts
• one free copy of all server products released by Mosaic Communications Corporation during the term
• up to twelve copies of all client applications released by Mosaic Communications Corporation during the term
• early access to pre-released software for development and integration
• copies of any Application Programming Interface (API) definitions developed by Mosaic Communications Corporation
• one seat in any product training course made available by Mosaic Communications Corporation during the term
• advanced support information when applicable

Pricing for Developer's Program:

The program is available at an annual fee of US$50,000.

Please contact Mosaic Communication Corporation's Customer Solutions Center by e-mail, support@mcom.com, for a quotation.

Frequently Asked Questions

Frequently Asked Questions help you learn about our products and their use.

Netscape Handbook

We provide the Netscape user documentation online.

Phone Support

Carefully trained network commandos are available from 8:00am to 6:00pm PST/PDT, Monday through Friday.

Keeping Current

We provide updates, maintenance releases, and bug fixes where required.

Severity Definitions

How far up the creek are you?

Help on the Internet

Performance notes, sponsored Newsgroup, and call resolution histories updated weekly are also available to you.

E-mail and Online Forms

You can communicate with us and get information using e-mail or the online forms on our home page.

Training Courses

We are offering our first ever Netsite Server training programs.